FAQs

When will I receive my Shuvai Hair if I place my order today?

We process and ship within 2-4 business days from your order date.Orders may take up to 5-7 business days to arrive. Please note we do not process orders on weekends or banking holidays. 

Modifications to your order are not permitted after an order is submitted, as we process orders the day they are placed. This includes changes to your order, shipment methods, addresses, cancellations, etc. 

 

How should I care for my Shuvai Hair?

To maintain the texture and health of the hair, I recommend the following products: Olapex, Nairobi, Redavid, Design Essentials, etc. The hair will come packaged already co-washed if you decide to shampoo the hair again, please detangle it from the ends up to the root with a wide tooth comb. Rinse thoroughly with lukewarm water.

 

Can I cancel, return or exchange my order once it's been placed?

Unfortunately, once an order is submitted, it may not be canceled or refunded. We encourage customers to review all order details carefully before submitting their orders.

 

How do I track my order?

You will receive an email notification once your order has shipped, which will include your tracking number and a link to follow your shipment’s status.